SERVICES

Track every order, every step of the way.

When it comes to the status of your purchase, Emery-Pratt is up-to-the-minute and always available. You receive the latest information on your order as soon as we do. You, then decide how your order reports are arranged and supplied to you, either alphabetically by author or title, or numerically by your purchase order number. Last, you tell us whether you wish to receive your detailed reports via fax or email.

Complete access to your order in progress.

You will have to lift a finger…but only one.

Check the status of your order 24 hours a day at www.emery-pratt.com at no cost to you. Then, if you still need additional information, just call our customer service department toll-free and let an Emery-Pratt representative give you the answers. We can even supply you with a complete list of all your active orders. You see we're not just at your service, we're at your fingertips.

Every personalized order report includes:

• Your purchase order number
• The author, title and quantity of each book ordered
• Your order status, including any restrictions, cancellations or advisories

Every order includes the following status description:

• Temporarily out-of-stock (Publisher is currently out-of-stock.)
• Indefinitely out-of-stock (Publisher has no plans to reprint.)
• Not yet published (Publisher is in the process of having book printed.)
• Available cloth/paper only (You requested cloth or paper but the publisher only has in the other cover style.)
• Price variance protection (You requested a book at a certain price, however, the publisher is selling it at a higher price. Emery-Pratt will contact you to confirm whether or not you want to pay the higher price.)

Emery-Pratt Comprehensive Reports will come to you in a variety of formats:

• E-mail (A report will be sent via e-mail every week. Includes a list of book titles and statuses from all your orders)
• Fax (Sent to you via fax once every week and includes a list of book titles and statuses from all your orders.)

To learn more about Comprehensive Reporting, or to request this service, please call or e-mail Emery-Pratt

• Services